Social care software for Germany's ambulatory services market
Lotsana is a cloud-based SaaS platform for Germany's ambulatory social services: child and youth welfare (SGB VIII), disability assistance and inclusion services (SGB IX/BTHG), school assistance, and everyday-support services (SGB XI).
What the product does
One system for the entire operational chain of a care provider: client records and case documentation (with speech-to-text and AI-assisted reporting), care planning with ICF-based goal tracking and outcome measurement, staff scheduling and shift planning, time tracking (German minimum-wage compliant), digital signatures on proof-of-service records, and billing to public payers including Germany's XRechnung e-invoicing standard. All modules included in one subscription; no per-module pricing.
Why this market
- Mission-critical workflows: documentation, care planning and payer billing are processes providers cannot operate without – and rarely switch.
- Regulatory tailwind: German social law (BTHG outcome requirements, e-invoicing mandates, the 2028 SGB VIII inclusion reform) keeps raising the documentation and reporting bar, which favors modern software.
- Fragmented, under-digitized demand side: tens of thousands of small and mid-sized providers, many still working with paper and spreadsheets; incumbent systems are largely legacy on-premise products.
- Recurring revenue model: monthly SaaS subscription, transparent public pricing, self-service onboarding with a 30-day trial.
Company facts
Perspective
The German social care software segment is consolidating (recent transactions include MEDIFOX DAN/ResMed and several private-equity platform builds), while the demand side keeps growing on demographics and regulation. Lotsana's approach: win the underserved long tail of small ambulatory providers with radically simple, all-inclusive software – a segment incumbents structurally underserve.